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No matter the question, we have support resources to get you the help you need.

Visit our Virtual Office Hours

We are eager to help with any questions, from the technical to the teacherly. Pop in for a quick how-to or stick around and talk through more complex ideas. Virtual office hours are held via Zoom at this link, or click the button below. Our schedule is:

  • Monday 4/6 through Friday 4/10: 9am—5pm

Go to Office Hours

Get Tech Help

UK Information Technology Services may be able to help or direct you to the right support. Customer Services is available 24/7 online or via phone.

Stay Connected: Email and Slack

Even though we're teaching remotely, we can stay connected with our colleagues and communities. You can join the CELT email listserv for weekly updates about events and news related to teaching and learning at UK. And, you can join the UK Teaching Community Slack group, a conversation platform for faculty, instructors, and staff to share questions, insights, experiences, and resources across the disciplines. The community guidelines can be found here.

 

Get Help from a Colleague

Since the move to remote instruction was announced, our teaching community has come together in so many ways. We've called for volunteers to stand at the ready if their colleagues need assistance with Canvas, Zoom, other educational technologies, and strategies for teaching online in this unusual time. If you send us your information through the form linked here we'll connect you with a colleague who is eager to support our community with their expertise and experience.

Visit the Virtual Media Depot

For assistance with instructional media creation, the Faculty Media Depot is holding virtual walk-in office hours from 8 am to 5 pm, Monday through Friday, at https://uky.zoom.us/j/290665085. Virtual appointments can also be scheduled with access to available online services, trainings, and consultations. To make an appointment send a message to fmd@g.uky.edu.

Students looking for media support can reach out to the Student Media Depot.